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CONTACT

Get Intelligent Labeling Solutions · Technical Support · Business Cooperation

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Company Address

No. 8 Ruyuan Road, ShengTeng Industrial Park, Xiangcheng District, Suzhou

Suzhou, Jiangsu, China
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Phone Number

+86 180 1350 1933

Mon - Fri 09:00 – 18:00
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Email Address

james@ktthauto.com

Project Inquiry · After-sales Support
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Working Hours

Mon - Fri:09:00 – 18:00
Sat:10:00 – 16:00
Sun: Closed

UTC+8 Beijing Time
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+86 180 1350 1933

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Our Location

LOCATION

FAQ

FAQ
Which industries does KTTH primarily serve?

We specialize in providing intelligent printing and labeling solutions for the following industries:

  • Food & Beverage — High-speed production line labeling, supports multi-label switching, IP65 protection rating
  • Pharma & Medical — GMP compliant design, UDI/GS1 barcode compatible, cleanroom ready
  • New Energy Batteries — Full-link traceability system, UN38.3 certified, explosion-proof environment optional
  • Logistics & Warehouse — Dynamic weighing + labeling integration, WMS/ERP data interface, 500+ pcs/h
  • Tire & Auto Parts — 6-axis robot curved surface labeling, 3D scanning positioning, ±0.2mm accuracy

If your industry is not listed above, please contact us to evaluate the feasibility of non-standard customization.

What is the difference between standard and non-standard customization? How to choose?

Standard Solutions (KT-300 / KT-500 / KT-600):Mature platforms for regular labeling needs, pre-configured engineering parameters, CE certified, and ready to use. Suitable for scenarios with regular object shapes, adjustable conveyor speeds, and no special environmental modifications.

Non-standard Customization:Custom solutions are recommended when standard products cannot meet any of the following conditions:

  • Labeling surface is non-planar (curved, uneven, irregular shapes)
  • Special environments (high temperature, high humidity, cleanroom, explosion-proof)
  • Limited space for production line modification, requiring custom mechanical structures
  • Requires deep integration with existing MES/ERP or custom label management software

Our pre-sales engineers can provide a free solution evaluation and recommend the most cost-effective path.

What does after-sales support include? What is the response time?

We provide a three-tier after-sales support system:

  • L1 Remote Support — Phone / WeChat / WhatsApp, response within 4 hours on business days, free of charge
  • L2 On-site Support — Arrival within 48 hours in China, 72 hours in Southeast Asia, free during warranty period
  • L3 Spare Parts Replacement — Sufficient stock of core components, shipped within 24 hours, key spares can be consigned to customer site

所有标准设备享受 12 个月整机保修,非标定制设备视项目协议提供 12–24 个月保修期。保修期满后可签订年度维护合同。

How to get a quote? What information is required?

You can get a quick quote through any of the following methods. It is recommended to prepare the following information in advance so that we can provide a more accurate solution and quote:

  • Product Type / Material / Size Range
  • Labeling Speed Requirement (pcs/min)
  • Label Type (Self-adhesive / Thermal Transfer / RFID, etc.)
  • Photos or layout drawings of existing production lines (if available)
  • Whether there is an existing MES/WMS system to integrate

After submitting the above information online, a pre-sales engineer will contact you within 1 business day to send a preliminary solution and quote. Simple requirements can also be communicated instantly by calling the hotline or WhatsApp.

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